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Troubleshooting the USB Modem 451
Modem not connecting to the network.
“No USB modem device detected. Please connect a USB modem to one
of the USB ports.”
Action:
The software is not detecting a USB modem in the USB port. If one is inserted, please make
sure that it is properly seated in the USB connector.
Output:
Manufacturer: manufacturer name
Product: product name
Vendor id: id
Stor. Prod Id: id
“USB modem detected and appears to be in storage mode.”
Action:
None. This is displayed prior to initializing the USB modem. Wait a couple of seconds and
issue this command again.
Output:
Manufacturer: manufacturer name
Product: product name
Vendor id: id
Stor. Prod Id: id
“Attempting to flip USB modem into modem mode.”
Action:
None. The IOLAN is attempting to initialize the USB modem.. Wait a minute and issue this
command again.
Output:
Manufacturer: manufacturer name
Product: product name
Vendor id: id
Stor. Prod Id: id
In database?: Yes
“Attempting to flip USB modem into modem mode using USB mode switch configuration”
Action:
None. The IOLAN is attempting to initialize the USB modem.. Wait a minute and issue this
command again.
Output:
Manufacturer: manufacturer name
Product: product name
Vendor id: id
Stor. Prod Id: id
In database?: Ye s
“Failed to initialize USB modem. Please try another USB modem device or contact Perle
customer support with the device information above.”
- SDS/SCS/STS/MDC 1
- User’s Guide 1
- Table of Contents 10
- About This Book 26
- Intended Audience 26
- Documentation 26
- Typeface Conventions 27
- Online Help 27
- Introduction Chapter 1 28
- IOLAN Features 29
- Software 30
- Security 31
- Introduction 31 32
- Hardware and 33
- Connectivity Chapter 2 33
- Power Supply Specifications 34
- I/O Models 35
- Medical Unit Models 35
- Electric Utility Models 35
- TELCO-NEBS Models 36
- Getting to Know Your IOLAN 37
- Hardware and Connectivity 37 38
- Hardware and Connectivity 38 39
- Hardware and Connectivity 39 40
- Top View 41
- End View 41
- Rack Mount 42
- Medical Unit 43
- Electric Utility models 44
- Console/Serial Switch 45
- Powering up your IOLAN 46
- Terminal Block Models 47
- Hardware and Connectivity 47 48
- Wiring up an HV unit 50
- Wiring up a DHV unit 51
- Wiring up a LDC unit 52
- TELCO - NEBS Models 53
- Hardware and Connectivity 53 54
- Configures an IP Address 56
- Easy Config Wizard 57
- DeviceManager 58
- Using DeviceManager 60
- WebManager 61
- Using WebManager 63
- Command Line Interface 64
- Using the CLI 65
- Access Platforms 65
- Features 65
- Using the Menu 66
- DHCP/BOOTP 67
- DHCP/BOOTP Parameters 68
- Using the SNMP MIB 70
- IOLAN+ Interface 71
- Configuration Methods 71 72
- Configuration Methods 72 73
- Configuration Methods 73 74
- Configuration Methods 74 75
- Getting Started Chapter 4 76
- Easy Configuration Wizard 77
- Setting Up the Network 78
- Using ARP-Ping 81
- For an IPv6 Network 81
- Setting Up the Serial Port(s) 82
- Getting Started 82 83
- Setting Up Users 84
- EasyPort Web 87
- Starting a New Session 88
- Logging in to the IOLAN 90
- Configuration Files 91
- Managing the IOLAN 92
- Network Settings Chapter 6 93
- IP Settings 94
- IPv6 Settings 95
- Advanced 101
- Adding/Editing a Host 102
- Route List 103
- Adding/Editing Routes 104
- DNS/WINS 105
- Functionality 106
- Overview 106
- Field Descriptions 107
- Dynamic DNS 108
- Account Settings 109
- Adding/Editing a Cipher Suite 111
- IPv6 Tunnels 113
- Adding/Editing an IPv6 Tunnel 114
- Introduction 115
- Serial Ports 115
- Editing a Serial Port 116
- Copying a Serial Port 117
- Serial Port Profiles 118
- Console Management Profile 130
- Dial Out is enabled 133
- TruePort Profile 134
- Monitor Connection 138
- Status Interval 138
- TCP Sockets Profile 141
- Default: 0 144
- UDP Sockets Profile 147
- Terminal Profile 152
- User Service Settings 156
- Rlogin Settings 157
- SSH Settings 158
- SLIP Settings 159
- Compression 161
- PPP Settings 162
- Printer Profile 168
- Serial Tunneling Profile 170
- Virtual Modem Profile 173
- CONNECT 9600 174
- Phone Number to Host Mapping 177
- VModem Phone Number Entry 177
- Control Signal I/O Profile 178
- I/O Extension tab 179
- Modbus Gateway Profile 181
- Advanced Field Descriptions 182
- Power Management Profile 188
- Remote Access (PPP) Profile 192
- Account 195
- Settings window 195
- Remote Access (SLIP) Profile 201
- Custom Application Profile 204
- Port Buffering 206
- Field Definitions 207
- ESC-b is <027>b) 210
- Modems Tab 211
- TruePort Baud Rate Tab 212
- Configuring Users Chapter 8 213
- User Settings 214
- Adding/Editing Users 215
- #, whereas 216
- Services Tab 217
- Advanced Tab 219
- Sessions Tab 221
- Terminal profile) 222
- Serial Port Access Tab 223
- Authentication 224
- General Field Descriptions 227
- Attributes Field Descriptions 228
- Kerberos 229
- Adding/Editing a Cipher 241
- IKE Phase 1 Proposals 244
- ESP Phase 2 Proposals 244
- L2TP/IPsec 249
- Exceptions 250
- HTTP Tunneling 252
- Configuring HTTP Tunnel 253
- Configuring HTTP Tunnel Proxy 254
- Delete button to 257
- Services 258
- Keys and Certificates 260
- to the IOLAN 261
- Configuring I/O 262
- Interfaces Chapter 10 262
- Settings 263
- Failsafe Timer Functionality 266
- UDP Functionality 267
- I/O UDP Settings 268
- Temperature Functionality 269
- Channels 270
- Digital Input 272
- Digital Output 275
- Failsafe Timer is 277
- Digital I/O Extension 280
- Temperature 285
- Alarm Settings 287
- UDP Unicast Format 290
- Analog Section 291
- Digital/Relay Section 292
- Serial Pin Signal Section 292
- I/O Modbus Slave 293
- Modbus I/O Access 294
- A4/T4 Registers 296
- A4D2/A4R2 Registers 297
- D4/D2R2 Registers 298
- Serial Pin Signals 298
- TruePort I/O 299
- API Over TruePort Only 300
- Format of API Commands 302
- Get Commands 302
- Set Commands 303
- Successful Response Format 304
- Unsuccessful Response Format 304
- I/O SNMP Traps 305
- Clustering Slave List 306
- Adding Clustering Slaves 307
- Configuring the Option 310
- Card Chapter 12 310
- *99***1# 312
- Configuring a USB Modem 313
- Management 320
- Custom App/Plugin 327
- TFTP Tab Field Descriptions 331
- SFTP Tab Field Descriptions 332
- Controlling the RPS, I/O 334
- Channels, IPsec Chapter 14 334
- Plug Control 335
- RPS Control 336
- Serial Port Power Control 337
- I/O Channels 338
- IPsec Tunnel Control 339
- Managing Configuration Files 340
- Uploading Configuration Files 343
- Downloading IOLAN Firmware 344
- Calibrating I/O 344
- Calibrating Temperature Input 345
- Calibrating Analog Channels 346
- Resetting Calibration Data 346
- Rebooting the IOLAN 347
- Language Support 348
- Translation Guidance 349
- Lost admin Password 352
- Applications Chapter 16 353
- Modbus Gateway Settings 354
- Modbus Serial Port Settings 355
- Modbus Slave Settings 356
- Setting Up Printers 358
- Remote Printing Using RCP 359
- IOLAN-to-Host/Network 360
- Network-to-Network 363
- Host-to-Host 364
- VPN Client-to-Network 366
- Configuring HTTP Tunnels 367
- Serial-to Host 369
- IP address of IOLAN 2 370
- Match name on IOLAN 2 370
- Match name on IOLAN 1 370
- Host-to Host 371
- TFTP Server 372
- TFTP Client 372
- Tunnel Relay 374
- Match name on IOLAN 3 375
- RADIUS and TACACS+ Appendix A 378
- RADIUS and TACACS+ 380 381
- Accounting Message 382
- RADIUS and TACACS+ 382 383
- Framed-User in the RADIUS 383
- RADIUS and TACACS+ 387 388
- SSL/TLS Ciphers Appendix B 392
- SSL/TLS Ciphers 392 393
- Valid SSL/TLS Ciphers 393
- Virtual Modem AT 394
- Commands Appendix C 394
- Pinouts and Cabling 396
- Diagrams Appendix D 396
- DB25 Female 397
- Serial Pinouts 398
- DB9 Male (Serial Only) 402
- Power Over Ethernet Pinouts 403
- EIA-232 Cabling Diagrams 404
- DB9 Male 406
- Modem DB25 Connector 407
- Setting Jumpers Appendix E 409
- 1-Port IOLAN RJ45 410
- 1-Port IOLAN DB9 411
- 2-Port IOLAN SDS1M (Modem) 411
- 2-Port IOLAN 412
- 4-Port Desktop IOLAN 413
- Digital I/O Module 414
- Analog Input Module 414
- Setting Jumpers 414 415
- Wiring I/O Diagrams 416
- Digital Output Sink 417
- Digital Output Source 417
- Analog Input 418
- Temperature Input 419
- Relay Output 420
- Utilities Appendix G 421
- API I/O Access Over TruePort 422
- Error Codes 423
- Accessories Appendix H 424
- Accessories 424 425
- Installing a Perle PCI Card 425
- Accessories 425 426
- Starter Kit (Adapters/Cable) 427
- Accessories 427 428
- Accessories 428 429
- Accessories 429 430
- Accessories 430 431
- (Adapters/Cable) 432
- Accessories 432 433
- Accessories 433 434
- Accessories 434 435
- Accessories 435 436
- Troubleshooting Appe ndix I 437
- Communication Issues 438
- DeviceManager Problems 438
- Host Problems 439
- Login Problems 440
- Problems with Terminals 440
- Unknown IP Address 441
- DHCP/BOOTP Problems 441
- Callback Problems 441
- Language Problems 441
- Modem Problems 442
- PPP Problems 442
- Printing Problems 442
- Long Reboot Cycle 442
- IPv6 Issues 444
- Contacting Technical Support 445
- Repair Procedure 446
- Feedback on this Manual 446
- Data Logging Appendix J 447
- Modbus Remapping Appe ndix K 448
- Modbus Remapping 448 449
- Symmetric Key File Appendix L 450
- Troubleshooting the 451
- USB Modem Appendix M 451
- Glossary 456
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